Terms and Conditions


Flat rate shipping for orders under $70 is $6.50 to a New Zealand NON-RURAL address  ($9 to a RURAL, RD address) Free shipping to a New Zealand address on orders $70 or over!   (a $5 rural surcharge applies to orders over $70) .

Orders will be sent via New Zealand Post and estimated delivery time is 2-5 business days.

At this time we do not ship internationally, but can facilitate by arrangement.  Please use the “Contact Us” page to enquire.

All addresses are checked for rural status using New Zealand Post’s Address and Postcode Finder . If the correct shipping amount is not selected, your parcel will be held until the correct amount is paid in full.   If rural, you may wish to have your parcel sent to a friend in town or a workplace.

Pick ups

Pick up by arrangement post purchase from our secure locker boxes in Timaru.   Pick up within 7 days please. We will contact you via email with instructions, usually within a few hours. If you haven’t heard from us in 24 hours, please check your email’s spam folder. If you still can’t find the email, please feel free to email lisa@aorakinaturals.com or message our Facebook/Instagram page.


All prices include GST. Please ask if you require a GST receipt for you purchase.


Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the order will be considered valid and the customer will remain liable for the full payment. Please contact us asap if you wish not to proceed with your order.


All our soaps are hand-crafted in small batches, therefore weights and finished products may differ slightly. We make no medical claims,  merely identify the ingredients’ properties and suggest uses where applicable. Skin differs from person to person, so results may vary. Only top-quality natural ingredients are used, and all recipes have undergone testing (on humans!) before being offered for sale.

If you have a history of sensitive skin or allergic reactions, please be sure to test body products on a small area inside your wrist for 2-3 days prior to using. Aoraki Naturals cannot guarantee that customers will not experience skin reactions to our products and cannot be held responsible should any occur.


While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing you order and improving our service to you. We will never sell on or disclose information to any third party whatsoever.


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